:root{--nexus-blue:#00377b;--nexus-blue-dark:#002555;--nexus-blue-light:#0a4fa8;--nexus-cyan:#38bdf8;--nexus-cyan-light:#44c8f5;--nexus-yellow:#ffc20e;--nexus-gold:#f59e0b;--bg-main:#f4f7f9;--bg-card:#fff;--bg-card-hover:#fff;--bg-column:#eef2f6;--bg-glass:#fffffff2;--border-subtle:#e2e8f0;--border-strong:#cbd5e1;--border-active:#00377b;--text-primary:#0f172a;--text-secondary:#475569;--text-muted:#64748b;--status-nueva:#0284c7;--status-nueva-bg:#e0f2fe;--status-gestion:#d97706;--status-gestion-bg:#fef3c7;--status-verificacion:#7c3aed;--status-verificacion-bg:#ede9fe;--status-cerrada:#059669;--status-cerrada-bg:#d1fae5;--sla-green:#059669;--sla-yellow:#d97706;--sla-red:#dc2626;--shadow-sm:0 1px 2px 0 #0000000d;--shadow-md:0 4px 6px -1px #00000014, 0 2px 4px -2px #0000000d;--shadow-lg:0 10px 15px -3px #00000014, 0 4px 6px -4px #0000000d;--shadow-card:0 1px 3px #0000000f, 0 1px 2px #0000000a;--radius-sm:6px;--radius-md:10px;--radius-lg:14px;--radius-xl:18px;--radius-pill:9999px;--transition-fast:.15s ease;--transition-normal:.25s ease}[data-theme=dark]{--bg-main:#0a1128;--bg-card:#131e3d;--bg-card-hover:#192750;--bg-column:#0e1733;--bg-glass:#131e3de6;--border-subtle:#ffffff1a;--border-strong:#fff3;--border-active:#38bdf8;--text-primary:#f8fafc;--text-secondary:#cbd5e1;--text-muted:#94a3b8;--status-nueva:#38bdf8;--status-nueva-bg:#38bdf826;--status-gestion:#fbbf24;--status-gestion-bg:#f59e0b26;--status-verificacion:#a78bfa;--status-verificacion-bg:#a78bfa26;--status-cerrada:#34d399;--status-cerrada-bg:#10b98126;--shadow-card:0 4px 12px #00000059}*{box-sizing:border-box;margin:0;padding:0}body{background-color:var(--bg-main);color:var(--text-primary);-webkit-font-smoothing:antialiased;min-height:100vh;font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;line-height:1.5}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:#cbd5e1;border-radius:4px}::-webkit-scrollbar-thumb:hover{background:#94a3b8}.app-container{max-width:1440px;margin:0 auto;padding:0 24px 48px}.navbar{z-index:100;background:var(--nexus-blue);justify-content:space-between;align-items:center;margin-bottom:24px;padding:12px 28px;display:flex;position:sticky;top:0;box-shadow:0 2px 10px #00377b40}.nav-brand{align-items:center;gap:12px;text-decoration:none;display:flex}.nav-brand-title{letter-spacing:-.02em;color:#fff;align-items:center;gap:8px;font-size:1.2rem;font-weight:900;display:flex}.nav-brand-title span{color:var(--nexus-cyan-light)}.nav-tag{text-transform:uppercase;letter-spacing:.06em;border-radius:var(--radius-pill);color:#fff;background:#44c8f533;border:1px solid #44c8f566;padding:3px 8px;font-size:.7rem;font-weight:800}.nav-controls{align-items:center;gap:12px;display:flex}.btn{border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition-fast);white-space:nowrap;border:1px solid #0000;justify-content:center;align-items:center;gap:8px;padding:8px 16px;font-size:.875rem;font-weight:600;display:inline-flex}.navbar .btn-primary{color:#002555;background:#44c8f5;font-weight:700;box-shadow:0 2px 8px #00000026}.navbar .btn-primary:hover{background:#38bdf8;transform:translateY(-1px)}.btn-primary{color:#fff;background:#00377b;box-shadow:0 2px 8px #00377b40}.btn-primary:hover{background:#0a4fa8;transform:translateY(-1px)}.btn-secondary{color:var(--text-primary);border:1px solid var(--border-strong);background:#fff}.btn-secondary:hover{background:#f1f5f9;border-color:#94a3b8}.btn-success{color:#fff;background:#059669}.btn-success:hover{background:#047857;transform:translateY(-1px)}.btn-accent{color:#fff;background:#d97706}.btn-sm{border-radius:var(--radius-sm);padding:6px 12px;font-size:.8rem}.role-bar{border-radius:var(--radius-pill);background:#0003;border:1px solid #ffffff26;align-items:center;gap:8px;padding:4px 10px;display:flex}.role-tab{border-radius:var(--radius-pill);color:#e2e8f0;cursor:pointer;transition:all var(--transition-fast);background:0 0;border:none;align-items:center;gap:6px;padding:5px 12px;font-size:.8rem;font-weight:700;display:flex}.role-tab:hover{color:#fff}.role-tab.active{color:#00377b;background:#fff;box-shadow:0 2px 6px #00000026}.role-banner{border-radius:var(--radius-md);box-shadow:var(--shadow-sm);background:#fff;border:1px solid #cbd5e1;border-left:5px solid #00377b;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:14px;margin-bottom:24px;padding:14px 20px;display:flex}[data-theme=dark] .role-banner{background:#131e3d;border-color:#ffffff1f #ffffff1f #ffffff1f #44c8f5}.role-banner-title{color:var(--text-primary);font-size:.95rem;font-weight:800}.role-banner-desc{color:var(--text-secondary);font-size:.8rem}.stats-grid{grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:18px;margin-bottom:24px;display:grid}.stat-card{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);box-shadow:var(--shadow-card);transition:transform var(--transition-fast), box-shadow var(--transition-fast);justify-content:space-between;align-items:center;padding:20px;display:flex}.stat-card:hover{box-shadow:var(--shadow-md);transform:translateY(-2px)}.stat-info{flex-direction:column;gap:4px;display:flex}.stat-label{color:var(--text-muted);text-transform:uppercase;letter-spacing:.06em;font-size:.75rem;font-weight:700}.stat-value{letter-spacing:-.03em;color:var(--text-primary);font-size:1.8rem;font-weight:900;line-height:1.1}.stat-meta{color:var(--text-secondary);margin-top:2px;font-size:.775rem}.stat-icon{border-radius:var(--radius-md);justify-content:center;align-items:center;width:48px;height:48px;display:flex}.sla-badge{border-radius:var(--radius-pill);letter-spacing:.02em;align-items:center;gap:6px;padding:3px 10px;font-size:.725rem;font-weight:700;display:inline-flex}.sla-dot{border-radius:50%;width:7px;height:7px}.sla-green{color:#065f46;background:#d1fae5;border:1px solid #a7f3d0}.sla-green .sla-dot{background:#059669}.sla-yellow{color:#92400e;background:#fef3c7;border:1px solid #fde68a}.sla-yellow .sla-dot{background:#d97706}.sla-red{color:#991b1b;background:#fee2e2;border:1px solid #fecaca}.sla-red .sla-dot{background:#dc2626;box-shadow:0 0 6px #dc262666}[data-theme=dark] .sla-green{color:#34d399;background:#10b98126;border-color:#10b9814d}[data-theme=dark] .sla-yellow{color:#fbbf24;background:#f59e0b26;border-color:#f59e0b4d}[data-theme=dark] .sla-red{color:#f87171;background:#ef444433;border-color:#ef444466}.toolbar{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:16px;margin-bottom:22px;display:flex}.search-box{flex:1;min-width:280px;position:relative}.search-input{background:var(--bg-card);border:1px solid var(--border-strong);border-radius:var(--radius-md);width:100%;color:var(--text-primary);box-shadow:var(--shadow-sm);transition:all var(--transition-fast);padding:10px 14px 10px 42px;font-size:.875rem}.search-input:focus{border-color:#00377b;outline:none;box-shadow:0 0 0 3px #00377b1f}.search-icon{color:var(--text-muted);position:absolute;top:50%;left:14px;transform:translateY(-50%)}.filter-group{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.filter-select{background:var(--bg-card);border:1px solid var(--border-strong);border-radius:var(--radius-md);color:var(--text-primary);cursor:pointer;box-shadow:var(--shadow-sm);outline:none;padding:10px 14px;font-size:.825rem;font-weight:500}.filter-select:focus{border-color:#00377b}.view-toggle{background:var(--bg-card);border:1px solid var(--border-strong);border-radius:var(--radius-md);box-shadow:var(--shadow-sm);align-items:center;padding:3px;display:flex}.view-toggle-btn{border-radius:var(--radius-sm);color:var(--text-secondary);cursor:pointer;transition:all var(--transition-fast);background:0 0;border:none;padding:6px 12px;font-size:.8rem;font-weight:700}.view-toggle-btn.active{color:#fff;background:#00377b}.kanban-board{grid-template-columns:repeat(4,1fr);align-items:start;gap:20px;display:grid}@media (width<=1180px){.kanban-board{grid-template-columns:repeat(2,1fr)}}@media (width<=680px){.kanban-board{grid-template-columns:1fr}}.kanban-column{background:var(--bg-column);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);flex-direction:column;gap:14px;min-height:520px;padding:16px;display:flex}.column-header{border-bottom:2px solid #0000000d;justify-content:space-between;align-items:center;padding-bottom:12px;display:flex}[data-theme=dark] .column-header{border-bottom-color:#ffffff14}.column-title{align-items:center;gap:8px;font-size:.875rem;font-weight:800;display:flex}.column-badge{border-radius:var(--radius-pill);color:var(--text-primary);background:#00000014;padding:2px 8px;font-size:.75rem;font-weight:800}[data-theme=dark] .column-badge{background:#ffffff1a}.kanban-cards{flex-direction:column;gap:12px;display:flex}.ticket-card{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-md);cursor:pointer;box-shadow:var(--shadow-card);transition:all var(--transition-fast);flex-direction:column;gap:10px;padding:16px;display:flex;position:relative}.ticket-card:hover{box-shadow:var(--shadow-md);border-color:#00377b;transform:translateY(-2px)}[data-theme=dark] .ticket-card:hover{border-color:#38bdf8}.ticket-header{justify-content:space-between;align-items:center;display:flex}.ticket-radicado{color:#00377b;border-radius:var(--radius-sm);background:#e0f2fe;border:1px solid #bae6fd;padding:3px 8px;font-family:monospace;font-size:.8rem;font-weight:800}[data-theme=dark] .ticket-radicado{color:#38bdf8;background:#38bdf826;border-color:#38bdf84d}.company-tag{border-radius:var(--radius-sm);color:#334155;background:#f1f5f9;border:1px solid #e2e8f0;padding:3px 8px;font-size:.725rem;font-weight:800}[data-theme=dark] .company-tag{color:var(--text-secondary);background:#ffffff14;border-color:#ffffff1a}.ticket-title{color:var(--text-primary);-webkit-line-clamp:2;-webkit-box-orient:vertical;font-size:.925rem;font-weight:700;line-height:1.35;display:-webkit-box;overflow:hidden}.ticket-meta-grid{flex-wrap:wrap;gap:8px;font-size:.75rem;display:flex}.meta-chip{color:var(--text-secondary);background:#f1f5f9;border:1px solid #e2e8f0;border-radius:4px;align-items:center;gap:5px;padding:3px 8px;font-weight:600;display:inline-flex}[data-theme=dark] .meta-chip{background:#0000004d;border-color:#ffffff1a}.financial-chip{color:#b45309;background:#fef3c7;border-color:#fde68a;font-weight:800}[data-theme=dark] .financial-chip{color:#fbbf24;background:#f59e0b26;border-color:#f59e0b4d}.ticket-footer{border-top:1px solid var(--border-subtle);color:var(--text-muted);justify-content:space-between;align-items:center;padding-top:10px;font-size:.75rem;display:flex}.modal-overlay{-webkit-backdrop-filter:blur(6px);z-index:1000;background:#0f172aa6;justify-content:center;align-items:center;padding:20px;animation:.2s fadeIn;display:flex;position:fixed;inset:0}.modal-content{border:1px solid var(--border-strong);border-radius:var(--radius-xl);background:#fff;flex-direction:column;width:100%;max-width:820px;max-height:90vh;display:flex;position:relative;overflow-y:auto;box-shadow:0 25px 50px -12px #00000040}[data-theme=dark] .modal-content{background:#0f172a;border-color:#ffffff26}.modal-header{border-bottom:1px solid var(--border-subtle);z-index:10;background:#fff;justify-content:space-between;align-items:center;padding:18px 24px;display:flex;position:sticky;top:0}[data-theme=dark] .modal-header{background:#0f172a}.modal-title{color:var(--text-primary);align-items:center;gap:10px;font-size:1.2rem;font-weight:800;display:flex}.modal-body{flex-direction:column;gap:20px;padding:24px;display:flex}.modal-footer{border-top:1px solid var(--border-subtle);z-index:10;background:#fff;justify-content:flex-end;align-items:center;gap:12px;padding:16px 24px;display:flex;position:sticky;bottom:0}[data-theme=dark] .modal-footer{background:#0f172a}.form-group{flex-direction:column;gap:6px;display:flex}.form-label{color:var(--text-secondary);align-items:center;gap:6px;font-size:.85rem;font-weight:700;display:flex}.form-label span.req{color:#dc2626}.form-input,.form-textarea,.form-select{border:1px solid var(--border-strong);border-radius:var(--radius-md);width:100%;color:var(--text-primary);box-shadow:var(--shadow-sm);transition:all var(--transition-fast);background:#fff;padding:10px 14px;font-size:.9rem}[data-theme=dark] .form-input,[data-theme=dark] .form-textarea,[data-theme=dark] .form-select{background:#1e293b;border-color:#ffffff26}.form-input:focus,.form-textarea:focus,.form-select:focus{border-color:#00377b;outline:none;box-shadow:0 0 0 3px #00377b26}[data-theme=dark] .form-input:focus,[data-theme=dark] .form-textarea:focus,[data-theme=dark] .form-select:focus{border-color:#38bdf8;box-shadow:0 0 0 3px #38bdf833}.form-textarea{resize:vertical;min-height:100px}.module-selector-grid{grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:10px;display:grid}.module-card-option{border:1px solid var(--border-subtle);border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition-fast);background:#f8fafc;flex-direction:column;gap:4px;padding:12px 14px;display:flex}[data-theme=dark] .module-card-option{background:#1e293b}.module-card-option:hover{background:#f1f5f9;border-color:#cbd5e1}.module-card-option.selected{background:#eff6ff;border-color:#00377b;box-shadow:0 0 0 1px #00377b}[data-theme=dark] .module-card-option.selected{background:#38bdf826;border-color:#38bdf8}.ticket-tabs{border-bottom:1px solid var(--border-subtle);background:#f8fafc;gap:8px;padding:0 24px;display:flex}[data-theme=dark] .ticket-tabs{background:#0b1120}.tab-btn{color:var(--text-secondary);cursor:pointer;transition:all var(--transition-fast);background:0 0;border:none;border-bottom:3px solid #0000;align-items:center;gap:8px;padding:14px 18px;font-size:.875rem;font-weight:700;display:flex}.tab-btn:hover{color:#00377b}.tab-btn.active{color:#00377b;border-bottom-color:#00377b}[data-theme=dark] .tab-btn.active{color:#38bdf8;border-bottom-color:#38bdf8}.tab-badge{border-radius:var(--radius-pill);color:#334155;background:#e2e8f0;padding:2px 7px;font-size:.7rem;font-weight:800}.internal-note-box{border-radius:var(--radius-md);color:#92400e;background:#fffbeb;border:1px solid #fde68a;padding:12px 16px}.chat-bubble{border-radius:var(--radius-lg);flex-direction:column;gap:4px;max-width:85%;padding:12px 16px;display:flex}.chat-bubble-client{color:var(--text-primary);background:#f1f5f9;border:1px solid #e2e8f0;align-self:flex-start}.chat-bubble-nexus{color:var(--text-primary);background:#eff6ff;border:1px solid #bfdbfe;align-self:flex-end}.chat-bubble-internal{color:#78350f;background:#fffbeb;border:1px dashed #f59e0b;width:100%;max-width:100%}@keyframes fadeIn{0%{opacity:0;transform:scale(.98)}to{opacity:1;transform:scale(1)}}